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Fortis Healthcare (India) Limited
Fortis Healthcare (India) Limited, incorporated in 1996, is India’s leading healthcare provider. In addition to being the largest hospital network, Fortis is proud to have the highest number of quality-accredited hospitals in India and is acknowledged as the fastest growing healthcare network in Asia.
Founded by the visionary business leader, the Late Dr. Parvinder Singh, architect of Ranbaxy Laboratories, Fortis Healthcare (India) Limited is a manifestation of his vision “to create a world–class integrated healthcare delivery system in India, entailing medical skills combined with compassionate patient care.” Fortis is guided by the singular vision to be a globally respected healthcare organisation known for clinical excellence and patient-centric healthcare. This vision is manifest in hospital design, patient services, medical programmes and the compassionate approach of medical and non-medical hospital staff.
Fortis commissioned its first hospital in 2001 at Mohali, Punjab, and has expanded to become a network with a 9700-bed capacity, across 62 hospitals. The network includes multi-speciality hospitals and super-speciality centres providing comprehensive tertiary and quaternary healthcare to patients across specialities such as cardiac care, orthopaedics, neurosciences, oncology, renal care, gastroenterology and mother & child care. Fortis runs one of the largest cardiac programmes in the world. It also has one of the largest orthopedics, neurosciences and renal sciences programmes in the country.
The Growth Story
Fortis Healthcare (India) Limited has been growing rapidly through a combination of acquisitions, greenfields, brownfields and management contracts. Two of its hospitals operate in a public-private-partnership framework. Fortis created history with the acquisition of the five Escorts Heart Institute & Research Ltd. Hospitals in 2005, which was the biggest deal in the Indian Healthcare sector. Fortis broke its own record in 2009, with the Wockhardt deal, valued at Rs. 909 crores, this involved the acquisition of 10 hospitals (including two under construction) giving Fortis a strong pan-India and an employee strength of over 10000. The Wockhardt acquisition enhanced clinical and service quality through cross learning between the two hospital groups.
In January 2009, Fortis announced its first international foray. Jointly with a Mauritius-based partner, the company acquired majority stake in a leading private hospital, now rechristened ‘Fortis Clinique Darné’ and reputed as one of the most modern medical centres in Mauritius.
Quality Focus and Accreditations
Fortis Healthcare has been a leader in providing quality healthcare services and has raised the bar for quality standards in the country. The hospitals employ renowned medical talent, at par with the best in the world and several of the doctors are American Board Certified.
In recognition of their excellent quality care and patient safety, four hospitals in the Fortis network enjoy the coveted JCI (Joint Commission International) accreditation that includes facilities in Mohali, New Delhi, Bengaluru and Mumbai. JCI is the largest accreditor of healthcare organisations in the United States. Additionally, eight Fortis hospitals have received NABH (National Accreditation Board for Hospitals) accreditation, the highest national recognition for quality patient care and safety. The NABH recognised hospitals include facilities in Noida, Jaipur, Mohali, New Delhi, Amritsar and Faridabad. Blood Banks at Fortis Hospital Noida, Fortis Escorts Heart Institute and Fortis Flt. Lt. Rajan Dhall Hospital Vasant Kunj have also been awarded NABH accreditation by the Quality Council of India. Two of the Fortis laboratories at its hospitals in Bengaluru and Mumbai are NABL (National Accreditation Board for Labs)
Clinical excellence and patient-centricity are the guiding principles at Fortis. This is reflected in every aspect of the company, beginning from hospital architecture, processes, bed-to-floor space ratio, nurse to patient ratio, front office staff, and so on. Fortis Hospital, Mohali, has been awarded the American Institute of Architecture Award, for its patient-centric design.
Standardised Operating Systems
Fortis Healthcare has standardised operating systems called Fortis Operating Systems (FOS). These systems help to standardise non-clinical processes, which affect patient experience during a stay at any of the group’s hospitals. The systems ensure that patients experience similar high service levels irrespective of the hospital they visit within the group. FOS was conceived and implemented with the objective of increasing efficiency in non-clinical processes, leading to enhanced patient satisfaction in the various departments such as the OPD, PHC, OT, Emergency, Radiology etc.
The company’s HIS (Hospital Information System) incorporates an Electronic Patient Record (EPR) or Picture Archiving & Communication System facilitating quick access to patient information and therefore speedier diagnoses. The seamless HIS allows patient consultancy at any facility with online access to their reports.
Corporate Social Responsibility
Social outreach is an intrinsic part of Fortis Healthcare and since the beginning of our operations, we have been undertaking good initiatives at every level – ranging from free or low cost treatment to those in need, health awareness campaigns and subsidized health facilities for the aging to health camps, lectures and training, cancer and dialysis support initiatives and more.